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Account Manager

A Maker is an inventor, designer and tinkerer. They are the people and companies who spawn new ideas that inspire and stir the imagination of consumers. In this role you will have direct contact with these Makers on a daily basis, allowing for a much deeper dive into an ever-growing array of businesses, as well as exposure to unique challenges. Each Associate is thoroughly trained to handle responsibilities and be prepared to contribute on cross-functional projects across the organization.

Key Activities:

  • Prepare Makers and Products for launch onsite
  • Capturing pertinent information and details from Makers
  • Setting up all necessary Maker information in The Grommet’s systems
  • Guide Makers through The Grommet’s systems and processes
  • Manage Order Performance
  • Take proactive measures to ensure timely order delivery to our customers
  • Investigate the root problems that cause Maker delivery issues
  • Inventory Planning
  • Forecast product needs with Discovery team for new launches
  • Maintain catalog of existing Grommets
  • Sales Performance
  • Monitor monthly and quarterly sales/order performance benchmarks for makers with Manager
  • Work with Discovery team to optimize on site product offering
  • Manage inbound Maker support inquiries

Desired Skills and Experience:

  • Bachelor's degree in a business related field
  • 1-3 years experience managing accounts 
  • High attention to detail and strong organizational skills
  • Exceptional time and project management skills
  • Ability to think fast and provide creative solutions
  • Analytical skills and experience with excel

Perks:

  • Competitive Salary and Benefits
  • Culture of mentorship and learning – exposure to the start-up industry in Boston and an opportunity to learn through frequent information and expertise sharing, event-attendance, and presentations by our team members
  • Incredible space about a 5 minute walk from Davis Square
  • Yearly Bonus Incentive plan based on performance
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