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Website Operations Associate

A bit about us: While most retailers only want you to buy what they’re selling, The Grommet is focused on helping people discover things worth buying. Through our e-commerce shop and wholesale business, we shine a light on great new products from small businesses & entrepreneurs and help them compete with big businesses, so that the best ideas win.

The Grommet is looking for a detail-oriented Website Operations Associate who is eager to contribute to a fast-paced company that’s on a mission to bring innovative products to the biggest possible audience. The Website Operations Team (aka SiteOps) works cross-functionally in the organization to maintain a consistent pace of publishing new content, quality assurance, managing technology projects, and improving the overall experience of our two websites: and

The role will be a mix of ongoing quality monitoring, site content management, along with project-based operational and product advancements. Through this position, you will see all aspects of the business come together to form a finished product and will witness firsthand the growth of a startup business into an industry-leading organization.  

This position will report to the Sr. Manager, Website Operations.


  • Daily data entry and publishing of e-commerce product page content
  • Implement promotions, sales, and site-wide events
  • Write and edit product copy with an understanding of the impact of accurate product information on the customer shopping experience
  • Maintain back-end website configurations
  • Create new process efficiencies for web content creation
  • Participate in site feature research, testing, and implementation
  • Troubleshoot website errors and take the lead on quality assurance projects
  • Maintain technical proficiency in content management tools, policies, and procedures
  • Work closely with many teams including: maker account management, digital media, copywriting, discovery, merchandising, business intelligence, customer experience, wholesale, marketing, product, and engineering on a near daily basis to execute projects and keep the operations of the site running smoothly


  • Bachelor's degree in a related field
  • An eye for detail, you pride yourself on the quality of your work and don’t send anything out without triple-checking it
  • Ability to juggle a variety of projects and prioritize against competing deadlines
  • Strong communication skills that you will use daily for 1:1 discussion, writing, and presenting information to a group
  • Flexibility and adaptability in the face of change, if something isn't working we fix it. And then, we fix it again.
  • Comfort with learning new technology quickly and navigating complex systems
  • Skill at analyzing and interpreting data and distilling it to solve problems and give actionable recommendations
  • Knowledge of e-commerce industry from visual and functional merchandising to SKU management through to warehouse operations
  • Experience with agile or scrum process, a plus
  • Familiarity with website publishing, SEO, basic HTML, SQL, and Google Analytics is a plus (however, we will train the right candidate)

Please provide a kick-ass cover letter along with your typo and error-free resume (you are a stickler for quality, after all!).


Work Environment: We’re a fun, growing e-commerce company. Our office is a beautifully crafted modern-rustic oasis and you dress the way you feel comfortable. Located a five-minute walk from Davis Square. Free coffee and snacks!

Fun and Fast-Paced: You must be comfortable with an energetic, fast-paced environment. (We’re a growing startup.) Our team is full of creative, driven people with unique vision and we like working here. We’re building a disruptive product launch platform and we’re dedicated to making The Grommet a success.

Discounts: We offer discounts on hundreds of the products on our site. Sometimes, we even have free giveaways! It’s perfect for gift giving.

Competitive salary, great benefits, and yearly bonus incentive plan based on performance

A Culture of Mentorship and Learning: You’ll get exposure to Boston’s startup industry and the chance to learn from people on our team and from the industry. We host frequent information and expertise sharing events (formal and informal) at work and give team members the chance to go to out-of-office events, too.


Your cover letter is your chance to stand out and help us get to know you! Please note that resumes submitted without cover letters will not be reviewed. In your cover letter, please tell us about yourself by answering these questions:

●      How did you hear about us?

●      Why are you a good fit for this position?

●      What is your ideal career path over the next few years?



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